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If you can't describe what you are doing as a process, you don't know what you're doing.

Dr. W. Edwards Deming
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If you can't describe what you are doing as a process, you don't know what you're doing. - Dr. W. Edwards Deming
If you can't describe what you are doing as a process, you don't know what you're doing. - Dr. W. Edwards Deming
If you can't describe what you are doing as a process, you don't know what you're doing. - Dr. W. Edwards Deming
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